Privacy Policy
Your privacy is important to us. This policy explains how we handle your personal information.
1 Introduction
Welcome to Qiara ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://qiara.io and use our AI-powered educational services.
Qiara is operated by Mukwa Labs Private Limited, a company dedicated to providing innovative AI-powered educational solutions with Arianne, our core AI engine. If you have any questions or concerns about this privacy policy, please contact us at support@qiara.io.
2 Information We Collect
2.1 Personal Information You Provide
Account Information
Name, email address, phone number, profile picture
Educational Information
Academic level, subjects of interest, learning preferences
Payment Information
Billing details, payment method information (processed securely through third-party providers)
Communication Data
Messages, feedback, support requests, and correspondence
2.2 Information Automatically Collected
Usage Data
Learning activities, time spent on platform, course progress, interaction patterns
Device Information
IP address, browser type, operating system, device identifiers
Location Data
General geographic location based on IP address
Cookies and Similar Technologies
See our Cookie Policy for detailed information
2.3 AI Interaction Data
Chat Conversations
Interactions with AI tutors and personas
Learning Analytics
Performance metrics, study patterns, and progress tracking
Voice Data
Audio recordings for voice chat features (with explicit consent)
3 How We Use Your Information
Educational Services
- Provide personalized AI tutoring
- Track learning progress
- Recommend courses and content
- Generate learning analytics
Security & Safety
- Verify user identity
- Prevent fraud and abuse
- Ensure platform security
- Comply with legal obligations
Communication
- Send service updates
- Respond to inquiries
- Provide customer support
- Share educational content
Improvement
- Analyze platform usage
- Improve AI algorithms
- Develop new features
- Conduct research (anonymized)
4 Information Sharing and Disclosure
Service Providers & Legal Requirements
We work with trusted third-party service providers and may disclose information when required by law or to protect our rights and the rights of our users.
5 Data Security
Encryption
Data encrypted in transit and at rest
Access Controls
Strict access limitations and authentication
Monitoring
Continuous security monitoring
6 Your Privacy Rights
Right to Access
Request access to your personal information
Right to Correction
Request correction of inaccurate information
Right to Deletion
Request deletion under certain circumstances
Right to Portability
Request data in portable format
7 Contact Information
Mukwa Labs Private Limited
Response Time
We aim to respond to all privacy-related inquiries within 30 days.
For urgent privacy concerns, please mark your email with "URGENT - Privacy Request"